Effective Date: 1 January 2026
This Refund Policy applies to all digital products purchased on Career Decode (careerdecode.pages.dev). Please read this policy before making a purchase.
Nature of Our Products
All products sold by Career Decode are digital downloadable goods (PDF question papers). Due to the instant-delivery nature of digital products, refunds are limited to specific circumstances described below.
Eligibility for Refund
We offer a refund in the following cases:
- Non-delivery: You completed payment but did not receive the download link or access to the purchased material within 24 hours.
- Wrong product delivered: The material delivered is significantly different from the product described on the purchase page.
- Duplicate payment: You were charged more than once for the same order due to a technical error.
No Refund Cases
Refunds will not be issued if:
- You have already downloaded or accessed the purchased PDF.
- You are dissatisfied with the content after downloading (we encourage you to check the product description before purchasing).
- You entered incorrect contact/payment details during checkout.
- Your request is made more than 7 days after the date of purchase.
How to Request a Refund
To raise a refund request, email us at:
Please include the following in your email:
- Your name
- Payment reference number / transaction ID (from Razorpay)
- Date of purchase
- Reason for refund request
We will review your request and respond within 3-5 business days.
Refund Processing
Approved refunds will be credited back to the original payment method (UPI, debit/credit card, net banking, etc.) within 5-7 business days after approval, depending on your bank or payment provider.
Contact
For all refund-related queries:
Email: support@lsja.in